Internet Service Providings
Our internet connection has been playing up over the last few weeks, and it's highlighted two things. Firstly, that it's incredible just how much we've come to rely on e-mail and the web to get things done every day; secondly, how useless BT (and, from experience, other ISPs too) are at customer service.
First we had problems with the line, in fairness that problem was resolved very quickly: but that's because it was BT the phone company rather than BT the internet provider that dealt with it. Trying to get through to someone with the latter was like calling the Indian call centre on Fonejacker.
Thanks in absolutely no part to the thoroughly unproductive calls made to the helpline number, it's just about working again now, although at a much reduced speed. Still, at least we can all carry on with our lives now, eh?
First we had problems with the line, in fairness that problem was resolved very quickly: but that's because it was BT the phone company rather than BT the internet provider that dealt with it. Trying to get through to someone with the latter was like calling the Indian call centre on Fonejacker.
Thanks in absolutely no part to the thoroughly unproductive calls made to the helpline number, it's just about working again now, although at a much reduced speed. Still, at least we can all carry on with our lives now, eh?
